Helen’s Dog Grooming Service

Professional dog grooming within Broadstairs Kent, and the surrounding Thanet area.

Call 0785 870 8992

Helen's Dog Grooming Service

Frequently Asked Questions

How long will my dogs grooming take?

This all depends on the individual dog as coat, condition, age, and temperament are all relevant factors. Also what breed of dog it is and its styling requirements will determine the time required. When we meet we can discuss any relevant issues as each situation is different. Our main concern is the welfare of your pet whilst in my care and to make it an enjoyable experience for us both. An average groom time of two hours is a long time for any dog to stand still so frequent leg stretching and toilet breaks are given. This is particularly important for puppies who tire easy and become bored and for the elderly dogs who find standing still for any length of time uncomfortable.

Why can't I drop my dog off early/late?

Because we only book one animal at any given time slot. My aim is to give your dog my whole attention as I have your animal's health and comfort in mind.

Why should I be prompt to pick my dog up when you call me?

The main answer is because it is absolutely the best thing for your dog. Grooming can be stressful for an animal.  When a client is early or late, this puts the schedule off and mostly causes your (or, more likely, someone else's) animal to have to sit around and wait. I generally try to give you a 15-20 minute notice prior to your pet's appointment being complete so that you can be here as we are almost done with the groom. We understand that there may be slight delays in picking up your pet, but it is quite stressful for most animals to have to wait unnecessarily after a grooming session is complete.

Why can't I stay with my dog while being groomed?

The answer is again, because we believe your not staying is the best thing for your pet. For those of you with children, you know how they can behave when you're around versus when you're not. It's the same thing with dogs and at a time when your pet needs to be solely focused on what I am doing.

How do I pay?

Please note that at the moment I can only except cash payments.

How will my dog be dried?

I do not use cage dryers but instead individually dry your dog by hand using warm, fluffy towels and professional dog blow-dryers which cannot become too hot for comfort. Because dogs don't have sweat glands like we do, we never want to take the chance to overheat your animal.  

Do you use Muzzles?

I very seldom find it necessary to muzzle a dog and much prefer to build up a level of trust. However, dogs that show signs of aggression or biting/licking at the clippers & or scissors will be muzzled for both their safety and mine.

Can I bring some treats with my dog?

Yes. I always encourage owners to bring a few treats to reward their dog. You are also welcome to bring one of your dog's favorite toys or blanket if it makes them feel more at home. We often give treats to the dogs and if your dog has a special diet or medical problem which does not permit this please let me know.

Does the groom incude nails?  

Grooming always includes nails. The only exception to this would be dogs that become overly aggressive or panicked to the point where it would be unsafe for us to provide this service. If this is the case I would advise you to speak to your vet prior to your next visit.

What shampoos do you use?

I only use top quality professional dog shampoos. With many types to choose from I am sure to have a shampoo suited to your dogs coat type. I am continually searching for the best grooming products for your pet.

When should I start getting my Puppy groomed?

As soon as the puppy has completed its vaccinations it should start making regular visits for grooming. There are a lot of new experiences for your puppy to discover and the younger they start the easier it is for them. 

 My dog has fleas....!

Dogs that have fleas will be washed with a flea shampoo that will kill all fleas on the dog. I cannot take any chances that other pets in my care will get fleas. There may be an extra fee for this but I will discuss with you. I will also give you advice and recommendations to prevent and control further problems. We also take measures to ensure that our environment is flea free.

Do you do hand stripping?

Yes I do Hand Stripping

Do you groom large breeds?

Yes, I do. Please call us to discuss.

How do I find you?

Please visit the ‘Contact’ page for directions.

Do you provide other services?

Yes, having my own dogs I would be able to offer dog walking subject to timing and location. Please ask me.

Can you collect and deliver my dog?

My Collect and Return service gives you the flexibility and convenience of having your dog groomed without you having to come to the salon. The service is available by prior arrangement and there is a charge for the service depending on your location. We can pick up most dogs up to medium breed size.

What if I forget my appointment?

Please try not to! A courtesy reminder E-mail, text or phone call will be made up to 72 hours prior to your appointment time.

What if I need to cancel or alter my appointment?

This is not a problem, but please remember to give me as much notice as possible if you cannot make your appointment. At the very least, 24 hours would be good. I could have someone waiting for an appointment and a quick call would allow me to fill your slot.

I have made my appointment - what’s next?

Please arrive promptly for your appointment. Please ensure your dog has been exercised and has been to the toilet before your appointment. On arrival, I will greet you and your dog and then discuss your requirements. I would also ask you to help in the completion of a simple questionnaire i.e. your contact details, dogs name, inoculation status, veterinary details, medication etc.

My dog’s coat is a bit matted. How do you deal with that?

First, mattes and knots are not the same thing and people are sometimes confused. A knot is a small clump of fur which has become tightly tangled. Mattes are knots that have become so tightly clumped that the fur is bound right down to the skin. Imagine how uncomfortable that is! Knots can often be combed or brushed out or, if needed, cut out safely. Mattes cannot easily be brushed out – they are a solid mass of fur.

I can try to rectify the matted area but often the only way to safely and humanely remove a matte is to shave the area. Unreasonable concentration on a matted area is likely cause distress to your dog and that’s the last thing either of us want. If I find this situation I will discuss it with you and agree the extent of shaving required. Please note that quite often the whole dog will need to be shaved. The safety and comfort of the dog comes before all else.


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